Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We started Top Hat Chimney in Deer Park back in 1999, and the guarantee we make today is the same one Wendell Pike made on his first job: if we don’t get it right, we come back and make it right. It’s written on every single invoice, not buried in fine print. We call it the 90-Day Done Right Promise, and it means exactly what it says. If something we touched isn’t holding up within 90 days of the job, one call brings Wendell and his crew back to your door at no additional cost. No arguing, no phone tag, no “let me check with the office.” Just a local company that answers its own phone and stands behind its own work.

Call (631) 214-2108

The promise matters in Deer Park because you’ll run into us again. Wendell lives here. He shops at the same stores, drives the same roads off Commack Road, and sits in the same diner booths as the people he works for. That’s the real guarantee behind the paperwork. Ask anyone on your street.

What’s Covered

Here’s what the 90-Day Done Right Promise covers, in plain English:

• Workmanship. Every sweep, repair, cap installation, and liner job we complete is covered for 90 days. If our work fails, we fix it free.
• Parts handling. We service products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind how we install them. If a part we put in fails because of our installation, it’s on us.
• Cleanup. If we leave dust on your hearth or soot tracked onto a rug, that’s a done-wrong job. Call and Wendell will be back to make it right.
• On-time arrival. You get a real arrival window, and if it slips, we call you. A no-show with no call is a guarantee violation, and we treat it that way.
• Honest pricing. The number you hear on the phone before a single tool comes off the truck is the number on the invoice. If we find something else while we’re working, we stop and show you on camera before we touch it.
• The camera report. Every job includes camera footage and a plain-English verdict. If we tell you a liner needs replacing, you’ll see exactly why with your own eyes first.

Our Satisfaction Promise

If you’re not satisfied with the work, call (631) 214-2108 and say so. A live person answers, every time, around the clock. It may well be Wendell himself picking up. Tell them what’s wrong, and we’ll schedule a return visit. There’s no deductible, no service fee, and no “prove it” gauntlet. If the job wasn’t done right, that’s our problem to fix, not yours to litigate.

Here’s the thing about chimney work: most of it happens where you can’t see it. The flue, the crown, the liner, the mortar joints up near the roofline. That’s why we never ask you to trust us on blind faith. The camera footage comes first. You see what we see. If you’re still not satisfied after we’ve made it right, Wendell wants to hear about it directly. He’s been doing this since 1999, and his name is on the work. He’s not going to hide behind a call center.

Licensed & Insured Backing

A guarantee is only as good as the company behind it, and the real backing here is the paperwork. Top Hat Chimney is licensed and insured, which matters when someone is on your roof or working inside your chimney. It means if something goes wrong physically, on your property, you’re not left holding the bag. It means the company has met state requirements to operate. It means there’s a published address and a local owner, not a franchise that rotated into town last spring.

Wendell started this company in 1999 and has been running it out of Deer Park ever since. He puts his name on the work, runs into you again on Saturday, and answers the phone. That combination of licensing, insurance, and local accountability is what makes the 90-Day Done Right Promise mean something. Plenty of companies will hand you a warranty card. Most of them are gone before the 90 days are up. We’re still right down the road.

Why We Guarantee It

Your flue doesn’t care how the fire looks. It cares how it breathes. And a chimney that isn’t breathing right doesn’t usually announce itself. You find out in February when the room fills with smoke, or worse, when a chimney fire starts. That’s why we put the guarantee in writing and why we show you the camera footage from day one. We want you to know exactly what you’re paying for, exactly what condition the chimney is in, and exactly what happens if something goes wrong.

The guarantee isn’t a sales tactic. It’s how Wendell has run this business for over 29 years serving local communities. First-degree creosote is a brush job. Third-degree is a glaze. Catch it early and the fix is simple. Wait, and you’re looking at a liner replacement. The guarantee protects you either way: if we misjudge the condition, or if our work doesn’t hold, we’re back. No charge.

Who’s Behind the Promise

Wendell Pike, Owner, started Top Hat Chimney in 1999. He’s the one who answers the phone half the time. He’s the one who comes back if the job isn’t right. He’s the background-checked, uniformed technician you’ll see at your door, arriving in a marked truck with a real arrival window, and a call if it slips. The crew works the same way. No subcontractors, no rotating cast.

It’s a simple model: do the job right the first time, show the homeowner exactly what you found, charge the price you quoted, and come back if something fails. That’s the guarantee. That’s the warranty. That’s Top Hat Chimney in Deer Park since 1999.

What the Guarantee Does Not Cover

We’re straightforward about this too, because a guarantee you can’t understand isn’t worth the paper it’s printed on. The 90-Day Done Right Promise covers our workmanship and our installation. It does not cover pre-existing structural damage we documented and showed you on camera before starting. It does not cover new damage caused by homeowner use, like burning pressure-treated wood or firing a stove beyond its rated capacity. It does not cover acts of nature, like a tree falling on the chimney crown. And it doesn’t cover parts that fail because of a manufacturer defect beyond our installation. In that case, we’ll help you work with the manufacturer - DuraFlex, HeatShield, or whichever brand applies - but the part warranty lives with them, not us. We’ll never hide behind fine print, and we’ll always tell you before we start what’s covered and what isn’t.

No Trip Charge, No Runaround

Here’s a practical detail of the guarantee: if you’re inside the county, there’s no trip charge to come out and look. You don’t pay a fee just to have Wendell show up and tell you what’s wrong. We also offer a free second opinion on any written estimate from another company. Bring us their number, and we’ll give you ours, with camera footage, before you commit. And if you’re a senior or a veteran, you get 10% off, always. Those aren’t limited-time specials. They’re standing offers, and they’ve been standing for years.

We also take $40 off any repair over $200. That’s just the standing discount, applied at the invoice, no coupon needed.

How to Make a Claim

Call (631) 214-2108. A live person answers. Tell them you have a 90-Day Done Right issue, and give them your address. We’ll pull the job file, look at the camera footage from your original visit, and schedule Wendell to come back out. You don’t need a claim number. You don’t need to submit paperwork online. You just call, and we come. That’s the whole process, and it’s been the process since 1999.

If you’re reading this before you’ve hired us, and you’re wondering whether the guarantee is real, here’s the simplest test: call the number and see who answers. Then ask anyone on your street about the chimney company down the road.

Written by Wendell Pike, Owner at Top Hat Chimney, serving Deer Park since 1999.