What Deer Park Homeowners Say About Top Hat Chimney
Reviews don’t tell you everything, but they tell you what actually happens when the truck pulls up. At Top Hat Chimney, we’ve been sweeping and repairing chimneys in Deer Park since 1999, which means we’ve earned feedback the hard way: job by job, block by block, season after season. Wendell Pike puts his name on every estimate, and the 90-Day Done Right Promise is stamped on every single invoice. That’s why reviews here read less like marketing and more like neighbors comparing notes. Here’s what people are saying.
Recent Reviews
“I called on a Tuesday because our living room smelled like a campfire every time we ran the fireplace. Wendell’s crew found a bird’s nest stuck at the first bend, pulled out more creosote than I want to think about, and showed me the camera footage before and after. The fireplace draws better now than it did when we moved in. They even left the hearth cleaner than they found it.”
Yolanda G.
Deer Park, NY
“We’d been in our house near Tanger Outlets for nine years and never once thought about the chimney until water started staining the ceiling after a nor’easter. The sweep got up on the roof, found a cracked crown, and quoted the repair on the spot with a photo set to prove it. No pressure, no upsell, just a straight answer. The 90-day promise made it easy to say yes.”
Angela K.
Deer Park, NY
“Wendell told me over the phone that my flue didn’t care how the fire looked, it cared how it breathed. That one sentence saved me from making a stupid decision. He swept the chimney, found second-degree creosote glazing near the smoke shelf, and recommended HeatShield resurfacing instead of a full liner replacement. Cost us half what the other estimate said. That’s why you go local.”
Xavier E.
Deer Park, NY
“The appointment was for 9, they called at 8:50 to say they were five minutes out, and the guy at my door was in a clean uniform with a real name and a handshake. He did the sweep in under an hour, explained the dye test, and showed me the camera probe inside the flue on his tablet. Ask anyone on your street. This is the company Deer Park keeps recommending.”
Shannon Q.
Deer Park, NY
“Third year using Top Hat for our annual cleaning. Every year the same routine: live person answers the phone, upfront price before the tools come off the truck, and the invoice matches the quote to the penny. Last March they spotted a failing cap from the ground before even climbing up. Replaced it with an Olympia stainless steel model and knocked $40 off with the repair promo. That’s how you keep customers.”
Yolanda G.
Deer Park, NY
“I’ll be honest, I put off the sweep for two years because my last company made everything sound like a disaster. Wendell came out and said first-degree creosote is a brush job. Third-degree is a glaze. Mine was a brush job. He did the work, took the camera down the flue, and told me exactly what could wait until next season. That kind of honesty is why I’m writing this review.”
Angela K.
Deer Park, NY
Why Customers Trust Us
These reviews keep coming back to the same things. A live person answers the phone when you call, twenty-four hours a day, no voicemail box and no call center. The technician who shows up is background-checked and wearing a Top Hat uniform, and he’ll give you a real arrival window and call if it slips. The price you hear before the job is the price on the invoice. And if anything is not right within 90 days, one phone call brings Wendell and his crew back at no additional cost. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products because those are the brands that hold up through Long Island winters. Seniors and veterans always get 10% off, any repair over $200 gets $40 off, and a second opinion on a written estimate is free. If your chimney needs a sweep, a repair, or just an honest look, call (631) 214-2108. Wendell will tell you what needs doing and, just as often, what doesn’t.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Deer Park since 1999.